Hp spectre X2 2016 can't powered on

[Faridafiq94]

The laptop doesn't turn on. It just blinks white led 3 times on the side. Tried booting by holding on the power and volume button. Still nothing . Any help would be appreciated. Thanks!

[Barachiel · Accepted solution]

@Faridafiq94

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with booting up the computer. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

Did you try performing a bios recovery? If not follow the steps given below:

Step 1: Recover the BIOS using a key press combination

Many HP notebook computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long as the hard drive remains functional. This emergency recovery feature is separate from the BIOS and is designed to work in the event of a catastrophic BIOS failure.

1. Turn off the notebook.

2. Plug the notebook into a power source using the power adapter.

3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

      NOTE:

   On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

   The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

If this doesn't work, then I'd request you to contact HP's phone support team for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[Faridafiq94]

Hi. It amazingly restored. the pc is now usable 🤣. Thank you so much. However, in the device security, it states that firmware update is needed for the security processor tpm. When I click get started it just brings to the house website. Any idea about this? Sorry to trouble you 😅

[Barachiel]

@Faridafiq94

Thank you for responding,

It's great to have you back 😉

Hurray!!! I'm delighted to hear that it's working!

Regarding the TPM issue, follow this link https://hp.care/2Jcbn6v and check whether youer computer model name is listed. If yes, click on the softpaq link and update it. 

This should fix it. 😉

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,