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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended

If you remove all devices from the USB and Type-C ports, it works. For now, I've found this temporary solution.

HP Recommended
Thank you so much. I tried it, and it really does work. I use a wireless mouse with a USB receiver, and the receiver was always plugged in. After removing it, I was able to enter the BIOS. Once I entered the BIOS, I can put the receiver back in and configure the BIOS using the mouse.
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