I could not login- password and finger swipe are not working in Hp sure start
Product: HP EliteBook 830 G5Notebook PC (base model)
Operating System: Microsoft Windows 10 (64-bit)
Hi. I am foreigner and staying in Japan and bought HP EliteBook 830 G5Notebook PC (base model) in Japan in May 2019. My notebook is still in warranty. After 5 months laptop became very very slow, the reason was windows was not updated. After updating windows it become normal. Later, USB drive was not working. After resetting windows to initial point USB started working but I loose all soft wares. Now, password and finger swipe is not working and I could not login. HP has really disappointed me. I do not know what to do? HP customer care service could not speak English in Japan, I just called but operator was not responding to English.
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.