cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
mustang02
New member
2 1 0 0
Message 1 of 4
137
Flag Post

Solved!

I have a older laptop G72-227WM that won't load windows.

HP Recommended
G72-227WM
Microsoft Windows 10 (64-bit)

I have a older G72-227WM laptop Prod# XN517UA#ABA that will not load windows 10,it locks up. If I remove the battery and unplug  the power cable,then put battery back in, plug it in and hit power button,it starts up normally. I tried HP's  support site for updates for bios etc. Nothing came up

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 4
Flag Post
HP Recommended

@mustang02

 

I reviewed your post and I understand that the computer is not booting to Windows correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

There are no drivers for Windows 10 from HP for your computer as it is pretty old. I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 4
Flag Post
HP Recommended

@mustang02

 

I reviewed your post and I understand that the computer is not booting to Windows correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

There are no drivers for Windows 10 from HP for your computer as it is pretty old. I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
mustang02
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

tried what you suggested last night and I am up and running,thanks

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 4 of 4
Flag Post
HP Recommended

@mustang02

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation