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Nbrewer
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I've been calling about my computer not booting up. I've been calling since March & it's not resol

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I've been calling since March with the same unresolved issue and due to covid, noone was answering. My warranty has expired in Aug and my laptop still hasn't been fixed. Is there a grace period given so I can get assistance?

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Riddle_Decipher
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@Nbrewer I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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