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- HP Community
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- Notebook Boot and Lockup
- Re: I want to recover the bios system password. I can't inte...

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09-25-2020 03:37 AM
I was trying to boot my pc and I mistakenly changed the adminstrative password. And the system is locked. Every time I start up it always show me the bios password that doesn't function.
09-25-2020 06:49 AM
Passwords simply can NOT be recovered; instead, they have to be reset.
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP