It always turns on but if I turn down the screen and turn it up it won't turn on anymore.

[Cagioniere]

Settings before:

first if I turn down the screen it goes to sleep.

Settings  after:

If I lower the screen, it turns off and, as before, to turn it on I have to insert the charger for at least one second.

Both before and after there is always the problem if I stop the notebook.

[ub6424]

Hello @Cagioniere 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[Cagioniere]

I don't know the password.

[Cagioniere]

I repeated the action

[Cagioniere]

I repeated the action.  

[ub6424]

Hello @Cagioniere 

Use space beetwen the command the parameters !

Open cmd.exe (right click) as administrator and execute:

sfc   /scannow

msdt.exe   /id   WindowsUpdateDiagnostic

Dism   /Online   /Cleanup-Image   /ScanHealth

Dism   /Online   /Cleanup-Image   /CheckHealth

Dism   /Online   /Cleanup-Image   /RestoreHealth

[Cagioniere]

Sorry but previously I did not understand why inexperienced. I submit the results. I communicate further information: the battery has been replaced by an expert with an original one; could the hardware have been damaged with this operation? Thank you.

[ub6424]

Hello @Cagioniere 

---

@Cagioniere wrote:

Sorry but previously I did not understand why inexperienced. I submit the results. I communicate further information: the battery has been replaced by an expert with an original one; could the hardware have been damaged with this operation? Thank you.

---

No I don't think so ...

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

(3) Run <Windows Optional Updates>, everything that comes shall be installed

(4) Restart Windows

(5) Test again

(6) Please report your results

[Cagioniere]

I think I have updated everything.

The problem is not resolved. If I shut down the system, turn down the video and pick it up again within 8 seconds maximum, it turns on; otherwise it is necessary that I insert the battery charger for even just a second to turn it back on. If I leave the video raised even for several hours the notebook turns on without problems. When I turn down the screen it loses the charge needed to start up. 

[Cagioniere]

I think I have updated everything.
The problem is not resolved. If I shut down the system, lower the screen and raise it within 8 seconds maximum, it turns on; otherwise it is necessary that I insert the battery charger for even just a second to turn it back on. If I leave the screen raised even for several hours, the notebook turns on without problems. When I turn down the screen it loses the charge needed to start up.