It always turns on but if I turn down the screen and turn it up it won't turn on anymore.

[Cagioniere]

The problem with my notebook 15-DW1020NL shows up when I turn it on. It always turns on but if I turn down the screen and turn it up it won't turn on anymore. To turn it back on, I have to insert the battery charger even for just one second. It's definitely not a battery fault. Thank you.

[ub6424]

Hello @Cagioniere 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Cagioniere]

Thanks for the help you offer me. I hope to provide you with all the information you asked for.

Operating system name: Microsoft Windows 10 Home
Operating system version: 10.0.19043 Buid 19043
System name: LAPTOP-R0QF9QS6
System type: x64 based PC
System model: HP Laptop 15-dw1xxx
System SKU: 7WH36EA # ABZ
BIOS version / date: Insyde F.31, 31/07/2020
SMBIOS version: 3.2

[Cagioniere]

Processor:   Intel(R)  Core (TM)  i7-10510U  CPU @ 1.80GHz, 2304 Mhz, 4core, 8 logical processors

[ub6424]

Hello @Cagioniere 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack

F.56 Rev.A

76.0 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.A

17.4 MB

Jan 20, 2021

Download

Intel Serial IO Driver - Comet Lake

30.100.2020.7 Rev.A

1.2 MB

May 31, 2022

Download

Intel Software Guard Extensions Device (SGX) Driver

2.14.101.1 Rev.A

11.7 MB

May 31, 2022

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[Cagioniere]

No. The problem has not been solved. Now there is this warning: "The CMOS checksum is invalid. The CMOS will reset to the default configuration, and the computer will testart. Afterwards, please check the BIOS setup options to see if they change. CMOS Reset (602) ENTER - Restart the computer. For more information, please visit: http://www.hp.com/go/500bioserror. " What should I do? Thank you.

[Cagioniere]

error 502, not 602.  I tried unsuccessfully to re-update the BIOS.

[ub6424]

Hello @Cagioniere 

Before we decide whether you need a <new battery> or not ...

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

[Cagioniere]

I attach the screenshot.Thank you.

[ub6424]

Hello @Cagioniere 

Thanks for reporting.

(1) Battery is okay.

(2) Follow

Beginner Geek: Change What Windows Does When You Shut Your Laptop’s Lid

(3) Please report your results