09-13-2019 02:38 PM
I have the HP Spectre x360 - 13-4108na and my laptop does not shut down.
When I click on 'shut down', it starts back up after a few seconds.
My drivers and the BIOS are fully up to date using HP Support Assistant. My Windows 10 is fully updated to v1903.
I have tried disabling fast start up, hibernate, etc. I have even reset Windows (keep files option), and still nothing.
I have spent days googling what might be the issue, but nothing worked.
Any help would be appreciated.
09-16-2019 05:01 PM
@beanonil Welcome to HP Community!
Here are a few steps that should help resolve this issue, since you've selected to keep the files the reset could be incomplete as certain settings aren't changed in this particular option, that said, the below steps should help your cause:
- Open Control Panel and go to Power Options.
- Locate your current power plan and click Change plan settings next to it.
- Click on Change advanced power settings.
- Now click on Restore plan defaults button. Click Apply and OK to save changes.
After resetting your power plan to default, the issue should be resolved.
If the issue persists, please follow the below steps:
- Press Windows Key + I to open the Settings app.
- When Settings app opens, go to Update & security section.
- Now click on Check for updates button.
Windows will now check for the missing updates. If any updates are available, Windows will download them automatically in the background. Once the missing updates are installed,
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
09-17-2019 11:32 AM
@beanonil Sometimes the cause for this problem can be Intel Rapid Technology, and to fix this problem you need to disable its service. To do that, just follow these steps:
- Press Windows Key + R, enter services.msc and press Enter or click OK.
- When Services window starts, locate Intel Rapid Technology service and double click it.
- Now set the Startup type to Disabled and click the Stop button to stop the service. Click Apply and OK to save changes.
After disabling this service, restart your PC and check if the issue reappears. If the issue still persists, uninstall Intel Rapid Technology and check if that solves the problem.
If the above doesn't help, you might be able to fix the problem by removing the laptop battery. Few users reported that their battery was the problem, but after removing it and inserting it back again, the issue was resolved.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
09-18-2019 01:03 PM
I followed all the steps and uninstalled the Intel Rapid Technology as well but still no resolution.
I have ordered a Torx screwdriver to try taking the battery out, so I'll let you know when it arrives. (Should be in a few days).