Laptop failing with "System Fan (90B)" error HP "fixed" under warranty

[BillD4]

I have a HP Spectre x360 13-w023dx which gave a "System Fan (90B)" error a little over a year ago, while still under warranty.  I had HP fix it (ticket [edit].  I've hardly used it at all because I had to buy another laptop to use while it was gone and I've primarily used that one.  After probably less than 20 hours of actual use since the repair I pulled the laptop out at a trade show to demonstrate my software and it gave the exact same "System Fan (90B)" error when I tried to boot it (great timing -- fortunately I had a spare back in my hotel room).  If I hit "enter" and force it to boot into Windows (against the BIOS recommendation to shut it down) I do hear the fan running.

The warranty has expired.  Any chance of HP fixing this for me free of charge (since they apparently didn't do a very good job the first time)?  If not, any other recommendations for this problem?  The HP support tool says there are no updates available (firmware version was considered a possible problem last time I encountered the error, and I updated it then) and I blew compressed air in the vents already -- it didn't help.

[Maké]

Try, with ... https://support.hp.com/rs-en/document/c03620929

[BillD4]

Thanks for the quick reply.  I think the document you linked to was the same one I viewed the last time I had the problem. Unfortunately, nothing they recommended helped.

[Cheron-Z · Accepted solution]

@BillD4

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[BillD4]

HP did contact me and I'm happy with how they are handling this.  Two thumbs up.

[DetailBoi]

What was the solution they provided? I am having the same problem.