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HP Recommended
Microsoft Windows 10 (64-bit)

Hello I own an Hp Pavilion laptop I have owned this laptop for over five years and just today I had a problem ,Just as I pressed The power button it blinked once really fast ,but the laptop itself did not turn on, I honestly do not know what is going on but the laptop was connected and the battery connection light is working,

Can someone please help me I need to do my homework on that laptop and I need to get it to work as soon as possible. Thank You.

7 REPLIES 7
HP Recommended

Hello @KawsOfficial 

Sorry to hear that you are having problems ...


To help you I need to know the product number (p/n) of your notebook !

 

It looks something like this:

ub6424_0-1661563642695.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

HP Recommended

Hello Thank You For Replying The Product Number For The Laptop Is 

Product Number:   J7L34UA#ABA

HP Recommended

Hello @KawsOfficial 

 

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

Hello again Im sorry to say but it didn't work:(

 

HP Recommended

Hello @KawsOfficial 

 

Do you have the possibility to remove the battery ?

 

(1Disconnect charger

(2Press and hold <power> button for 30 seconds

(3Connect charger

(4) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(5) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
HP Recommended

I can't do the bios reset because the B key does not work on my laptop 😞

is there anything else I can do ?

 

HP Recommended

Hello @KawsOfficial 

 

(1Use another computer to create <USB flash drive>

HP Notebook System BIOS Update (AMD Processors)

F.46 Rev.A10.0 MBApr 30, 2018Download

 

(2) Reflash BIOS

--->>> BIOS Recovery Reinstall with USB

 

(3) Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.