Laptop turning off and on repeatedly

[Nyabo]

So, my OMEN laptop seems to have gained an issue where it will suddenly rapidly turn itself off and on as if it was entering a constant sleep mode, at first, I thought it could be an overheating issue with the Nividia GPU, but after stress testing it with different software, it was hotter and under more usage and yet this same problem did not occur at all. This issue only occurs whenever I am currently playing games.

[Max3Aj]

@Nyabo, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The issue of your laptop rapidly turning off and on during gaming could be related to power delivery, thermal protection, or driver/firmware conflicts. Here's a step-by-step guide to help you troubleshoot and resolve the issue:

Update BIOS and Drivers

Outdated firmware or drivers can cause instability under load.

• Visit the Official HP® Support.
• Download and install the latest:
  • BIOS update
  • Chipset drivers
  • NVIDIA and Intel graphics drivers
  • HP System Event Utility

Run HP Diagnostics

Check for hardware issues using HP’s built-in tools.

• Use the HP PC Hardware Diagnostics tool:
  • Press Esc repeatedly at startup, then F2 to enter diagnostics.
  • Run System Tests and Component Tests (especially for memory and GPU).
  • Alternatively, use the HP PC Hardware Diagnostics for Windows. HP PC Hardware Diagnostics | HP® Support

Check Power Settings

Improper power settings can cause instability under load.

• Go to Control Panel > Power Options.
• Select High Performance or HP Recommended.
• Click Change plan settings > Change advanced power settings.
  • Set Processor power management > Minimum processor state to 100%.
  • Disable Link State Power Management under PCI Express.

Disable Fast Startup

Fast Startup can sometimes cause boot loops or instability.

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup.

Thermal and Dust Check

Even if stress tests didn’t trigger the issue, gaming can cause different thermal patterns.

• Ensure vents are clean and unobstructed.
• Use OMEN Gaming Hub to monitor temperatures and fan speeds.
• Consider using a cooling pad during gaming.

Check Event Viewer Logs

Look for critical errors or warnings around the time of the shutdowns.

• Press Win + X > Event Viewer > Windows Logs > System.
• Look for Kernel-Power or Thermal events.

Perform a Clean Boot

To rule out software conflicts:

• Press Win + R, type msconfig, and hit Enter.
• Under Services, check Hide all Microsoft services, then click Disable all.
• Under Startup, open Task Manager and disable all startup items.
• Restart and test during gaming. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Nyabo]

Hello, I've tried just about all of these solutions and none of them have worked, unfortunately after doing digging around I seemed to have found that this laptop model seems to be faulty, and this issue comes from the sensor that detects if the laptop is closed or not.

[Max3Aj]

@Nyabo, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support