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Tutor
Posts: 21
Member Since: ‎11-17-2011
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Laptop will not shut down

Product Name: HP Probook 4545s
Operating System: Microsoft Windows 10 (64-bit)

My  ProBook, now running WIndows 10 (recently upgraded to version 1703),  has a strange problem:  When I click shut down, I see SHUTTING DOWN briefly on the screen, then the screen goes black but the power button stays lighted for about an hour, then the power button starts to flash (as if in sleep mode).  When I tap the power button, the  laptop wakes up  as if it has been alseep.   There is no long startup  process or HP logo or anything.  It just  wakes up.  So, I assume it never fully acomplished a shut down.

 

I ran SFC (no problems found) and attempted to run Defender Offline, but it failed due to a missing file.   Ran Disk Cleanup and disk Optimize.   I started to run through the HP diagnostics and the hardware "Run-in" test has now run for 11 hours .  Estimated time remaining has been 10 minutes or less  for hours??!!  Something not right.

 

I am thinking I should  do a "clean install" of Windows 10 next, but would like some expert  advice first.

 

Suggestions?

 

MikeTinVA

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Re: Laptop will not shut down

Yes. I prefer you to clean install ur OS
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Teacher
Posts: 128
Member Since: ‎07-17-2016
Message 2 of 4 (114 Views)

Re: Laptop will not shut down

Yes. I prefer you to clean install ur OS
Tutor
Posts: 21
Member Since: ‎11-17-2011
Message 3 of 4 (96 Views)

Re: Laptop will not shut down

I did the clean install through Settings>Updates>Recovery>More options.  Shut down now working normally.

 

Thx, 

 

MikeTinVA

Teacher
Posts: 128
Member Since: ‎07-17-2016
Message 4 of 4 (84 Views)

Re: Laptop will not shut down

Well , I am glad to see that your problem is no more
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