Laptop will not turn on after trying hard reset

[Alan_Atkins]

I really really need help with this please guys. My laptop is not turning on when pressing the pwer button. I let my friend borrow it before and it was working yesterday but he said it has done this before too but it randomly turned on at some point. 

I have tried to do thye hard reset and nothing has happened. When i plaug in the AC adapter the charger light does come on, earlier it was red and now itr is blue to show that it is charged. None of the other lights on the laptop will turn on though and i need it.

Thank you very much for you help it will be appreciated.

[A4Apollo]

Hi! @Petra4, Thanks for stopping by the HP Support Forums!

I understand you have issues powering on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking the adapter with a different wall outlet and with a different adapter?

Check if the pin inside the DC or charging port is bent or broken.

Please try few steps recommended below.

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Refer this article to further troubleshoot no power issues with your laptop.

Let me know if this helps!

Have a great day! 🙂

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[Alan_Atkins]

Hey, i have tried all of that and it did nt work. a few monthys ago my laptop went in for fix and they changed a few hardware related things but it has been working for a after so i dont think it would be something involving that.

[A4Apollo]

@Alan_Atkins, thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Have you tried checking with a different adapter?

If the issue still persists after trying out the steps.

It certainly looks to be a hardware issue with your laptop.

Please contact HP support for service options.

Link to contact HP.

Let me know if this helps!

Have a great day ahead! 🙂