Laptop won’t turn on

[Lextp18]

I have an touchscreen hp laptop; sticker says core i5 10th gen. Idk anything bout computer at all and i have been using for bout 2 years now when today it won’t turn on when I press the on/off button. When i press it on the light on the side near where the charger would go blinks white 3 times. I tried holding the button for 1 minute to 30 seconds, etc. but it still won’t turn on. Please please help me fix this i need it for college starting next month. 

[ub6424]

Hello @Lextp18 

Sorry to hear that you are having problems ... 

(1) To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

In the meantime, try this:

Follow the HP standard procedures:

(2) https://www.youtube.com/watch?v=sj6kYmT7GLs

(3) https://www.youtube.com/watch?v=qpiGUojtr3E

(4) Please report your results

[Lextp18]

Hey thanks for helping me. My laptop works now!

[ub6424 · Accepted solution]

Hello @Lextp18 

Sorry to hear that you are having problems ... 

(1) To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

In the meantime, try this:

Follow the HP standard procedures:

(2) https://www.youtube.com/watch?v=sj6kYmT7GLs

(3) https://www.youtube.com/watch?v=qpiGUojtr3E

(4) Please report your results

[ub6424]

Hello @Lextp18 

We will have to check your system for updates

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32