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Locked

‎05-27-2025 03:53 AM

HP Recommended
Product: OMEN Laptop - 15-ek0357ng
Operating System: Microsoft Windows 11

Hi, 

While under warranty my Omen Laptop was taken in for repair by HP.  The motherboard and GPU were replaced. Now the warranty has run out, and I've found my BIOS to be locked (I have not changed the password). As a password for the new hardware was not given, this is an error on the side of HP. I have full access to my computer, but I cannot change BIOS settings. Entering the password multiple times does not produce an error code. 

 

I have proof of ownership, as well as the documents related to the service repair and delivery. I'd appreciate any pointers to recieving support on this issue. 

 

Thank you

1 REPLY 1

‎05-27-2025 04:07 AM

HP Recommended

Hello @Arthurc2 ,

 

Welcome to the HP community.

 

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

 

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

Here is HP's official policy regarding BIOS passwords:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

------------------------------------------------
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