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Locked

‎04-06-2017 04:30 PM

HP Recommended
Product: E9G86UA
Operating System: Microsoft Windows 8 (64-bit)

Laptop was being used be someone else when it locked up.  Was told it just quit.  Now it comes up asking to sign in so windows can update and then it kick off to  INSTALL WINDOWS   "Windows could not complete the installation. To install Windows on this computer, restart the installation."

 

 It just keeps repeating the same thing over and over.  

 

What do I do to correct the problem?

 

Thank you very much for your time and any inconvenience that I may have caused.

 

 

 

Norman E Parks. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2017 11:24 PM

HP Recommended

Have you tried tapping F11 immediately after powering on to see if you can boot into Recovery to reinstall Windows. Follow the troubleshooter here:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎04-06-2017 11:24 PM

HP Recommended

Have you tried tapping F11 immediately after powering on to see if you can boot into Recovery to reinstall Windows. Follow the troubleshooter here:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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