Longstanding driver or BIOS issue on Pavilion g6-1d21dx can't resume from sleep or hibernate

[diamante]

When my Pavilion g6-1d21dx was still pretty new, Windows 7 started hanging whenever I tried to resume from sleep or hibernation, and I couldn't get back to work until I held the power button down to force the machine to reboot.

Now I've done a clean install of Windows 10 32-bit, and everything is working well, except for--big surprise--resuming from sleep and hibernation. Windows 10 adds fast startup to the mix, which also doesn't work properly, presumably because it's a similar feature.

Has HP ever explained the cause of this problem, or provided a fix? The BIOS I have is F.49, but the newest BIOS showing on the product page is F.48. Maybe I need to roll back my BIOS? I've seen a post where someone talked about moving back to F.46 to fix a very similar if not identical problem on a different Pavilion g6 model. Anyway, is anyone familiar with this issue?

More details:

If fast startup is enabled, whenever the computer powers up I get a BSOD and a restart. Usually the error is unexpected_store_exception but I also got kernel_data_inpage_error a couple of times. The computer seems to go into sleep mode and hibernate mode successfully, but when I try to resume it spins its wheels for a little while and then just reboots, usually without an error message. For now, I have disabled fast startup and removed sleep and hibernate from my power options.

Thanks for any relevant information.

[RnRMusicMan]

Hi @diamante, 

Thank you for joining the HP Forums! 

I understand that you cannot resume from Sleep or Hibernate Mode with your HP Pavilion g6-1d21dx on Windows 10. And, I am happy to help! 

I would recommend to go through this guide, The computer does not wake up from sleep or hibernate mode. 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope this guide will help! 🙂

[diamante · Accepted solution]

The solution for me was to install the F.46 revision of the BIOS. I had F.49, and the newest version available on the support site is F.48. I don't know if there is a downside to this...