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‎06-18-2020 11:04 PM

HP Recommended
Product: HP Elitebook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

Hy all,

 

i've got a used HP Elitebook 850 G5 in great condition from a known seller. The G5 is still under warrnty (till April 2021).

Unhappily the seller forgot to reset the BIOS password and can't remember the password. So he offered me a giveMeBackandI'llsendyouthemoneyback.

However I started to love the elitebook and am trying to find another solution. A short research brought up, that HP will maybe no longer (due to new policies!?!) help in case of lost BIOS passwords, and the Motherboard need to be changed. A very expensive solution and not really a "solution".

So I hope to get a real solution here... before giving back this wonderful elitebook... 

Kind regards Chris, switzerland

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2020 03:19 AM

HP Recommended

@DonJuon 
Hello,

Unfortunately, the HP support community does not allow us to help you with your BIOS password.  The only solution is to contact HP and, if necessary, contact them several times to complete your case.

Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

I recommend that you get on Contact HP from your country or region.

The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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1 REPLY 1

‎06-19-2020 03:19 AM

HP Recommended

@DonJuon 
Hello,

Unfortunately, the HP support community does not allow us to help you with your BIOS password.  The only solution is to contact HP and, if necessary, contact them several times to complete your case.

Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

I recommend that you get on Contact HP from your country or region.

The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.