Mouse cursor stuck on top left corner

[saabrina]

mouse cursor is stuck on top left corner

[SDJL]

Hi @saabrina,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that the cursor is stuck on the top left corner. Did you use the touch pad or an external mouse? Was the screen a black screen? Or the laptop could start up normally, but when you used an application, the cursor could not move on the screen?

Also, please provide the prodcut number of your laptop.

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

Looking forward to your reply!

[saabrina]

Hello

Thank you for your reply

I am used Touchpad

Screen is not black screen

yes Lap top starts normally but than cursor goes to left top corner

Product number G6U22UA#ABA

Thanks

[SDJL]

Hi @saabrina,

Please try to uninstall the touchpad driver from Device Manager. And download this one: sp72142.exe. Reinstall the downloaded touchpad driver.

If the cursor cannot move, you may need a USB mouse to peform the reinstallation.

Let me know if it helps.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

[Idontknowman]

I had the same problem and I have the same laptop if you have a touchscreen on your pavilion try to close the page you were on while it happened. If you can't exit a page that has no taskbar while you are on it turn it off and turn it back on and then close that page.

[Marielle1]

I am having the same issue with the mouse stuck in the upper left corner upon start up. I am using a USB mouse on an HP desktop computer. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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Thank you