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Locked

‎08-26-2014 08:35 PM

HP Recommended
Hi my pavilion g4 keeps getting stuck on the welcome loading screen right after I put my password in. It was working fine just yesterday. Please help! (I have tried f11/f10, nothing happened)
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‎09-06-2014 11:37 PM

HP Recommended

started doinghard disc check but only reached 7% then froze

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‎10-09-2014 01:47 PM

HP Recommended
Hi
I have a new hp ENVY laptop and I had to delete all files and reinstall windows because of some issues.
The problem is while it was reinstalling I shut it down using the power button and when I tried to proceed the installing again it keeps saying something occured while installing, need to restart and I restart and still doing the same.
Is there any thing I can do?
Thanks!
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‎10-13-2014 11:32 AM - last edited on ‎03-08-2017 04:23 PM by HP Administrator

HP Recommended

Hi all,

I see some new posts here with you each having an issue where the notebook is freezing and locking up.

Please before doing anything else, read over the entire thread to see if anyone has already posted a suggestion that could resolve your specific issue.

Next, I cannot say what's provided will help for each person. The issues more than likely differ and what will solve one, may not solve the other.

After you've read through the thread, start with the document that applies to your installed OS:

Computer Locks Up or Freezes (Windows 😎
Computer Locks Up or Freezes (Windows 7)

IF you've completed the document all the way to and past, Step 6: Updating the BIOS and Step 7: Recovering computer (steps 5/6 for those using Windows 8/8.1), then you'll want to contact support for possible replacement.

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Thanks

I worked on behalf of HP.
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‎11-12-2014 06:26 PM

HP Recommended

it says no data

 

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‎11-13-2014 05:58 AM

HP Recommended

i have HP pavilion dv6t 6c00   it freezes at the windows/logo screen. passed the hard drive test and the memory test.

 

some one had suggested it needs a mother board. if thats true why did my 1200$ computer only last 2 years and how much roughly does it cost to fix??

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‎01-12-2015 12:38 PM - last edited on ‎01-12-2015 01:17 PM by Retired

HP Recommended

Product # : g9d74ua#aba
Serial #: [Personal Information Removed]
My computer first detected an error so it froze on scanning and repairing I tried to restart it and it froze again what should I do

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‎01-23-2015 04:41 PM

HP Recommended
Hi... My laptop is hp 655 it stucks every single time on startup screen... I tried (f11,f10,...)and it does not work.When it shows the actually screen and I click on chrome the icon desapears. Lots of restarts... Nothing. Please tell me what to do. ;D
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‎01-23-2015 04:43 PM

HP Recommended
Oh and I don't have documents for it. I forgot them in my old country.
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‎02-10-2015 07:52 AM

HP Recommended
I have the same problem, have you found any solutions?
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