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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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@captain_melons
The first error means that your PC was doing a Windows Update and failed in the process -- possibly because you were using it on battery without it being plugged in. That left the PC in a corrupted state and when you restarted it, Windows tries to fix that -- but in nearly all cases, it can not.
It's stuck on the loading screen because the boot files probably got corrupted when the laptop suddenly turned off.
Windows PCs use two different sets of files to get you to a working desktop.
In terms of the first, Windows boot files, you need to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD
That will create MR bootable media. Then, you can boot your PC into WinPE using that media.
Have patience, as that can take a while to start and bring up the screen.
Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.
It will now do the repairs, listing the things it has done.
When finished, select the option to Restart the PC.
If this worked, the boot repair succeeded and you will have your PC back.
But if it did not, the Windows system files are most likely corrupted and you would have to reinstall Windows from scratch to fix that.
I am a volunteer and I do not work for, nor represent, HP
37,220
8,111
3,217
HP Recommended
@captain_melons
The first error means that your PC was doing a Windows Update and failed in the process -- possibly because you were using it on battery without it being plugged in. That left the PC in a corrupted state and when you restarted it, Windows tries to fix that -- but in nearly all cases, it can not.
It's stuck on the loading screen because the boot files probably got corrupted when the laptop suddenly turned off.
Windows PCs use two different sets of files to get you to a working desktop.
In terms of the first, Windows boot files, you need to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD
That will create MR bootable media. Then, you can boot your PC into WinPE using that media.
Have patience, as that can take a while to start and bring up the screen.
Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.
It will now do the repairs, listing the things it has done.
When finished, select the option to Restart the PC.
If this worked, the boot repair succeeded and you will have your PC back.
But if it did not, the Windows system files are most likely corrupted and you would have to reinstall Windows from scratch to fix that.
I am a volunteer and I do not work for, nor represent, HP
5
0
0
HP Recommended
5
0
0
HP Recommended
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