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captain_melons
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Solved!

My Laptop is Stuck on "Diagnosing your pc" On Automatic Repair please help!

HP Recommended
HP Notebook - 15-r247tu
Microsoft Windows 8.1 (64-bit)

I left the Computer open the whole night.. It seems to have turned off due to low battery. But When I tried to turn on my PC today it said Automatic Repair Preparing and then said Diagnosing your pc. I left it to diagnose for more than an hour and it finally said, something like .. Error not found and then it gave me two options to go for advanced options or to restart the computer.. I went to advanced options and selected Continue to windows 8, 8.1 and it just made it startup but it's yet stuck on the loading screen.. ( with the big HP icon and loading dots ) 

It would not start , just stuck in the start up. Please help!

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WAWood
Level 16
Level 16
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Message 2 of 4
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@captain_melons 
The first error means that your PC was doing a Windows Update and failed in the process -- possibly because you were using it on battery without it being plugged in.  That left the PC in a corrupted state and when you restarted it, Windows tries to fix that -- but in nearly all cases, it can not.

 

It's stuck on the loading screen because the boot files probably got corrupted when the laptop suddenly turned off.

 

Windows PCs use two different sets of files to get you to a working desktop.

In terms of the first, Windows boot files, you need to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.

It will now do the repairs, listing the things it has done.

When finished, select the option to Restart the PC.

If this worked, the boot repair succeeded and you will have your PC back.

But if it did not, the Windows system files are most likely corrupted and you would have to reinstall Windows from scratch to fix that.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,597 27,033 3,123 6,756
Message 2 of 4
Flag Post
HP Recommended

@captain_melons 
The first error means that your PC was doing a Windows Update and failed in the process -- possibly because you were using it on battery without it being plugged in.  That left the PC in a corrupted state and when you restarted it, Windows tries to fix that -- but in nearly all cases, it can not.

 

It's stuck on the loading screen because the boot files probably got corrupted when the laptop suddenly turned off.

 

Windows PCs use two different sets of files to get you to a working desktop.

In terms of the first, Windows boot files, you need to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.

It will now do the repairs, listing the things it has done.

When finished, select the option to Restart the PC.

If this worked, the boot repair succeeded and you will have your PC back.

But if it did not, the Windows system files are most likely corrupted and you would have to reinstall Windows from scratch to fix that.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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captain_melons
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Thank you very much for you time and help! I will follow your instructions ASAP and if it does work I will accept your reply as the solution! Once again thank you very much!

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captain_melons
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I had to install windows again just like you said. My whole C: drive disappeared. It's frustrating to download all the software again.. 

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