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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: My PC shows boot device not found , Error (310)

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07-20-2019 01:49 AM
Recently BIOS updated yesterday it works half n hour after updating then it shows the error 310
Boot device not found
Please install operating system
07-20-2019 02:18 AM
Hi,
This error usually indicates a Hard Drive failure.
First, try performing HP diagnostics on the PC at boot to see if the Hard Drive is good.
Turn off the PC by holding the power button. Turn on PC and continuously keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.
See if there are any hardware errors.
Let me know,
David
07-20-2019 10:59 AM
@Lsliy0564
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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