My Pavilion latop is stuck on black screen after windows update

[jibété]

Hi,

After a windows update last night, my laptop wont boot at all. I push the start button, it lights, and then begin to blink. That's all. Only black screen, no sound.

Tried to push esc, f2, f8, f10, f12... at startup but nothing.

Any idea ?

[KrazyToad]

@jibété

Please start with a Power Reset. Link: https://support.hp.com/in-en/document/c01684768

If the issue persists, try a BIOS Recovery. Please follow the instructions in this Link: https://support.hp.com/si-en/document/c02693833

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[jibété]

Hi,

I tried Power Reset, BIOS Recovery (and CMOS), without and with USB.

Nothing worked. Black screen, no sound, fan seems off and power button keeps bleeking slowly.

Any other idea ?

[KrazyToad]

@jibété

At this point I would request you to contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you