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jibété Honor Student
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My Pavilion latop is stuck on black screen after windows update

pavilion 15-cs0005nk
Microsoft Windows 10 (64-bit)

Hi,

 

After a windows update last night, my laptop wont boot at all. I push the start button, it lights, and then begin to blink. That's all. Only black screen, no sound.

 

Tried to push esc, f2, f8, f10, f12... at startup but nothing.

 

Any idea ?

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HP Support Agent
HP Support Agent
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My Pavilion latop is stuck on black screen after windows update

@jibété

 

Please start with a Power Reset. Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists, try a BIOS Recovery. Please follow the instructions in this Link: https://support.hp.com/si-en/document/c02693833

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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jibété Honor Student
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Message 3 of 4
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My Pavilion latop is stuck on black screen after windows update

Hi,

 

I tried Power Reset, BIOS Recovery (and CMOS), without and with USB.

 

Nothing worked. Black screen, no sound, fan seems off and power button keeps bleeking slowly.

 

Any other idea ?

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HP Support Agent
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My Pavilion latop is stuck on black screen after windows update

@jibété

 

At this point I would request you to contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 


 

KrazyToad
I Am An HP Employee

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