My SPECTRE X2 FAILED BOOT

[maoyee]

AFTER RUN HP PC HARDWARE DIAGNOSTICS UEFI, SMART Chech passed; Short DST Failed.  

Failure ID is 90AC73-6TA8KK-QFPJXA-60SH03

PRODUCT ID is E6L68AV

Please help.  Thanks!

[visruth]

Hi,


You need to replace the failed drive with a new one of similar form factor

Yours is a HP Spectre 13t-h200 CTO x2 PC machine.

Manual: Page 44
http://h10032.www1.hp.com/ctg/Manual/c04273417

Did your x2 come with 128gb mSSD mSATA-3 in the tablet?

You need this HP part: 737218-001�

Like this:
https://www.amazon.com/HP-737218-001-128GB-micro-solid-state/dp/B00IY1CWTE


Regards

Visruth

[maoyee]

How to back up my data in the failed HDD?

After replacing, do I need to reinstall OS and apps?

[maoyee]

Pls advise if I can boot from USB drive and access my data in failed drive.  Is there a seperate restore image in this laptop?

[visruth]

Hi,


You could clean install Windows 10 Home is your​ laptop came with Windows 10 or upgraded to Windows 10 previously:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will automatically get activated after installation while connected to internet

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-h200-x2-pc/5405609/model/6488441

Salvaging data from failed flash based mSSD is near to impossible. It is like all or none law - either mSSD work or or doesn't work at all.


Regards

Visruth

[maoyee]

I followed your instruction, installed OS and drivers.  When I got this laptop from HP in 2014, I also have Microsoft Office pre-installed.  How can I get Office back?  Thanks for your great help!  

[visruth]

You're very welcome!

If you have purchased full version of Microsoft office separately, you would've got product activation key sticker along with the laptop. You can use this to activate the Office version after downloading and installing them from Microsoft.

If your laptop didn't come with any activation key, then Office software that was present in this notebook we just a trial version and cannot be reinstalled again.

[maoyee]

It was MS Office Home and Student 2013.  I paid it with $20 off.  But I do not think it came with Key sticker.  Should I call HP to get it?

[visruth · Accepted solution]

If you've paid it, then you would have recieved the COA sticker for Office activation upon buying this laptop.

I don't think HP can help you in this in anyway. If you still need to contact them: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html