My computer went from preparing automatic repair, to blank screen

[SatoriT]

My laptop had fell and at first wasn’t “finding the hard drive” not it has come ob, it said preparing for automatic repair and then just went blanl

[The_Fossette]

@SatoriT,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SatoriT]

I believe I am using windows 10. I’m not sure how to know that.

it worked before it fell perfectly fine.

i have made no changes at all.

i did all the troubleshooting I seen online including reseating, removing the batter and all

[The_Fossette]

@SatoriT,

It is great to have you back and your patience is greatly appreciated.

Please follow the steps suggested in the artilce in my previous post and check whether the issue is resolved.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!