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‎10-26-2018 01:40 AM

HP Recommended
Product: HP Elitebook 840 G4
Operating System: Microsoft Windows 10 (64-bit)

My Laptop keeps crashing after i connect to a dock. if it is turnt on and I put it in the dock then nothing happens, but if i connect it while i close my laptop then it crashes.... 

Does anyone how this happens?

1 person had the same question
5 REPLIES 5

‎10-26-2018 02:35 AM - edited ‎10-26-2018 03:03 AM

HP Recommended

There could be an issue with the ports.

 

Use the HP Hardware Diagnostic UEFI utility to test the ports.

 

Is the dock known to be compatible with your notebook? Is it being connected powered or unpowered?


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‎10-26-2018 03:27 AM

HP Recommended

I have tried other laptops with the same models as well. Yes the Dock is know to be compatible with my laptop. It is connected with power

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‎10-26-2018 03:32 AM - edited ‎10-26-2018 03:40 AM

HP Recommended

What is the brand and model information of the dock?

 

What specific connection type is made between the dock and the notebook?

The only dock types I  see in the Platform to USB-C dock matrix are  the HP Universal USB-C dock and  the HP USB-C Travel Port replicator. The only specific  compatible dock is the HP Ultraslim Docking Station D9Y32AA

 

Is that the only USB device that is causing crashes?

 

Did this begin after a recent Windows 10 update or driver installation/update?


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‎10-26-2018 03:45 AM

HP Recommended

HP 2013 UltaSlim Docking Station is the model and it is compateble with that brand laptop. because other users have tried it with the SAME dock and with them it works, but with my laptop it doesnt seems to handle well. All the drivers en windows update were up to date and the Windows 10 versions are all the same with the other ones. 

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‎10-26-2018 03:48 AM

HP Recommended

I suggest testing the ports and running an extensive system test to see if the issue is hardware related.

 

Which specific version of Windows 10 is installed?


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