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Ihaveaquestion3
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Message 1 of 4
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My laptop keeps starting up again when the lid is closed

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hp 15-dw0166nb
Microsoft Windows 10 (64-bit)

When I close the lid of the laptop, the laptop reboots after a short period of time. This is annoying because of the battery being depleted when I want to use it again, and it also makes noise if you're trying to sleep. Any solutions?

3 REPLIES 3
EddyK
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Message 2 of 4
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Hello @Ihaveaquestion3,

 

Welcome to the HP Support Community.

 

Firstly try this:

  1. Press the Windows Key to open the Start Menu and type Change what closing the lid does
  2. Hit Enter
  3. Select Change settings that are currently unavailable
  4. Under the When I close the lid option, select Sleep or Do nothing
  5. Restart the laptop and test the lid close action

If that doesn't work, please update Windows through Settings > Update & Security > Windows Update. Then, install the following:

 

HP Notebook System BIOS Update (Intel Processors)

https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110872.exe

 

You can also check for any driver updates using HP Support Assistant. In case you don't already have it, here is the download page for HP Support Assistant. You can find information on how to update your computer using the HP Document here and expanding Update the computer.

 

Kind regards,

Edward


I used to be an HP Expert. I no longer participate in this community.
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Ihaveaquestion3
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It is already in sleep. That's what I want it to do anyway. Do nothing is not an option since this won't help the problem of my battery being depleted. Should I just continue by updating windows?

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EddyK
Level 11
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Yes, please try the other solutions.


I used to be an HP Expert. I no longer participate in this community.
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