My laptop powers up but black screen no cursor I would like to speak to a human and get it repaired

[bobnorman1]

How do I speak to a human and go about getting my laptop repaired Its under warranty

[Max3Aj]

@bobnorman1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP 14-ep0000 laptop powers on but shows a black screen with no cursor. Let's walk through a few steps to help resolve this and guide you on how to get in touch with HP Support for repair.

Perform a Hard Reset

This helps clear any temporary hardware glitches:

• Turn off the laptop completely.
• Disconnect the power adapter and remove any external devices (USB drives, printers, etc.).
• Press and hold the Power button for 15 seconds.
• Reconnect the power adapter and try turning the laptop back on.

Check with an External Monitor

To rule out a display issue:

• Connect your laptop to an external monitor or TV using HDMI.
• Power on the laptop and press Windows + P a few times, then press Enter to toggle display modes.

If the external display works, the issue may be with the laptop screen or backlight.

BIOS Recovery

Try recovering the BIOS:

• Turn off the laptop.
• Press and hold Windows + B keys, then press and hold the Power button for 2–3 seconds.
• Release the Power button but continue holding Windows + B for another 10 seconds.
• If successful, the BIOS recovery screen should appear. 

HP PCs - Computer does not turn on, start, or boot | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[bobnorman1]

thanks Max3Aj......before your reply I managed to get a tech from HP on the phone he talked me through your suggestions but unfortunately my laptop needs repairing...I waited in for whole day but no one came to collect it (its under warranty) 

Ive spoken to another bloke today hes trying to reschedule collection

thanks for your help 

Bob