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‎09-09-2022 09:25 AM - last edited on ‎09-09-2022 11:06 AM by Retired

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

When I turn on my laptop it’s open and show just opening logo, stuck like this not working . I have tried to troubleshot but can’t access when I press f9 or f12 or f11 keys it says entering booting menu or system information but not working only stuck like this.

Category:
7 REPLIES 7

‎09-09-2022 02:49 PM

HP Recommended

Hello @Alamin3 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎09-10-2022 08:10 AM

HP Recommended

29860BBB-47B2-431C-881B-3506C71F5ADD.jpeg

Hi,

0DF178CB-4F68-4ED3-A080-91A645F80AF9.jpeg

 

76303E94-E3F1-4E8D-ABEF-D5B5A31D610D.jpeg

 

3CF4FB0F-8FD1-46D6-A27F-97A53450F0D6.jpeg

 

I tried that but it’s not working because when I open my laptop it appears only logo of HP nothing else. When I press esc or F2 button it just says entering setup menu or system Diagnostic but in real it’s not entering and functioning it stuck like this. You can see the photo it just stuck like this not functioning!

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‎09-10-2022 08:14 AM - edited ‎09-10-2022 08:15 AM

HP Recommended

Hello @Alamin3 

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Try HP Diagnostics ...

(6) Please report your results

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‎09-10-2022 12:34 PM

HP Recommended

Hi,

It’s the same. I tried as you said but it’s not working, stuck in HP logo page no diagnostic openings. When I press and hold power button for 30 seconds it’s doesn’t turn on my laptop! 
so is there any other solution?

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‎09-10-2022 12:45 PM - edited ‎09-10-2022 12:47 PM

HP Recommended

Hello @Alamin3 

 

@Alamin3 wrote:

Hi,

It’s the same. I tried as you said but it’s not working, stuck in HP logo page no diagnostic openings. When I press and hold power button for 30 seconds it’s doesn’t turn on my laptop! 
so is there any other solution?

This does not turn on the device, but drains the current remaining in the components of the device.

 

Try this:

 

Follow the HP standard procedure:

(1) https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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‎09-10-2022 01:10 PM

HP Recommended

No, nothing happening. It’s the same.

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‎09-10-2022 01:18 PM - edited ‎09-10-2022 01:24 PM

HP Recommended

Hello @Alamin3 

 

(1) Power off computer

(2) Disconnect charger

(3) Disconnect <internal battery> !

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Power on without internal battery

(6) Please report your results

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