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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: New Hard Drive Issue, HP Notebook 17

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04-01-2020 12:59 PM
Notebook 17, Hard drive was bad,
replaced Hard Drive
The Bios Doesn't show it in the Main Screen
Diagnosis will scan it, Ran Quick Scan and it passed
Attempted to boot a Windows 10 Installation CD, HP Screen Appears, Little Bubbles Chase each other around for a bit, then Transitions to Black Screen and will eventually go back to HP Screen... The cycle starts over
Tried USB Flash Install, Same outcome
Tried USB DVD Drive, Same outcome
Shouldn't I recognize the Hard Drive on the Main screen in BIOS
Any Help would be appreciated.
04-05-2020 06:17 PM
@BJUDY Here's a series of steps that should help resolve the issue for good, it's a bit lengthy, so please go through it one step at a time, we'll be here if you need us:
Step 1: Remove discs and devices
Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.
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Turn off the computer.
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Remove any discs and USB devices.
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Remove memory cards from the card reader slot.
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Disconnect all non-essential devices such as printers, scanners, external hard drives.
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Leave only the mouse, keyboard, and monitor connected.
After you have removed all discs and devices, turn on the computer.
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If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.
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If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.
Step 2: Perform a hard reset
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components.
Decreasing stored power is sometimes referred to as a Hard Reset.
After you have completed these steps, if the computer startup issue is resolved, go to HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7), and then go to HP PCs - Using HP Support Assistant (Windows) to update all device drivers.
IF THE ISSUE PERSISTS, AND YOU NEED FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
04-08-2020 04:01 PM
No help, still have this issue
Attempted to boot a Windows 10 Installation CD, HP Screen Appears, Little Bubbles Chase each other around for a bit, then Transitions to Black Screen and will eventually go back to HP Screen... The cycle starts over
04-13-2020 09:59 AM
@BJUDY If you've gone through all that, yet the issue persists, this seems to be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.