New Laptop / BSOD after Windows 10 upgrade (hpdskflt.sys)

[PCH2]

OK I've wrestled with this for three weeks and tried all of the obvious things that I can think of.  I understand this is a common problem with many HP devices but none of the discussions that I have found have led me to a fix.

I bought 2 identical laptops - 3 weeks apart and they are both experiencing the same problem.  The BLUE SCREEN OF DEATH reporting that a CRITICAL PROCESS DIED.  Inspecting the Windows Event Viewer Log seems to reveal that the collape starts with HPDSKFLT.SYS.

I have got all of the latest HP and Windows Updates that I was prompted to.

This is the version of windows that I am on. 

I will use multiple posts in case I get a BSOD...

[PCH2]

I believe my trouble started following this update:

This is what I see in the Windows Event Viewer log:

Scanning my PC for the offending hpdksflt.sys reveals these instances:

The ones highlighted in blue seem to be the ones that HP is recommending.. as I am prompted to download those into SWSETUP\sp84595.  However as you can see at the bottom Windows has helpfully decided to roll with newer versions.

[PCH2]

Checking the device driver reveals the same - that Windows is using 7.0.1.1:

So... let's install the HP recommended drivers from sp84595...

Restart required.  OK - so what do I see now - err, no change:

[PCH2]

OK - let's try and be more aggressive.  Uninstall the existing driver:

I am asked to restart but a quick check (above) shows that the 7.0.1.1 is still lurking in system32.

After starting up I see the following.

And of course when the system comes back up - I am back where I started - as I think WIndows has helpfully put 7.0.1.1 on again.

Carry on with this then it's BSOD again.

[PCH2]

I thought I would be clever by repeating the last course of action but forcibly deleting the hpdskflt.sys file from the system32 directory before restarting.  Bad idea!  Windows fails to boot... and I have to jump back to a restore point to get going again.

OK so how about I feed the HP recommended drivers into the Device / Update Driver option.  Err, no.

And of course the Roll Back Driver option is greyed out.  So how the flip do you remove the Windows 7.0.1.1 version?!

I finally figure that out...

1. As before Uninstall Device and Delete the driver sofwtare for this device.

2. Run the PH drivers in from sp 84595.

3. Restart when prompted but pull the Network cable.

Voila the HP recommended driver is in play:

[PCH2]

All good ?? Maybe.   Err, no.  With the network cable in Windows has update the driver.  Aargh!

However fortunately I can now select Roll Back Driver, and it goes back the HP recommended one.  And now Windows seems to know that it shouldn't update the driver.  Job done.

NOT.  I am still expericing BSOD on both laptops, pretty much daily.

Another thing I tried to was to Disable Device ... figuring that might stop it from kicking off whatever it is doing.  Sadly, no.  Same BSOD problem even with the HP Mobile Data Protection Sensor permanently disabled.

So I'm out of ideas at the moment, bar trying to rollback to some sort of factory install position and then creeping forward very tentativaley.   Or perhaps not creeping at all and staying with a build that actually works.  Although not sure WIndows Update will like that... can probably block updates with some tricks but this seems wrong.

You know one of the main reasons I bought these HP laptops was that I presumed that driveer shenanigans would be very unlikley, as a company of this size, with a large professional customer base would be wholly on top of this stuff, and it would be plain sailing.  Was I deluded?

Either way I need a way out of this debacle.  Lots of money spent on great new HP hardware and the OS crashses every day...

Does anyone have any idea what is going on / or what I should be doing?

Help very much appreciated.

Paul

[MiroslavaA]

Exactly the same problem. New laptop same driver... 

Some help from the support. I've tried all the steps as Paul described but no success. Only if you remove the drivers and HP mobile protection from device manager, but this only works until next restart.

Any suggestions are much appreciated.

Best regards

[PCH2]

> Only if you remove the drivers and HP mobile protection from device manager, but this only works until next restart.

Thanks for the response. 

I presume you mean 'Uninstall Device' and then check the box to 'Delete the driver software for this device'.

If this is true then that would at least open the possibility of a fix.  We could write a script that runs on startup to perform these actions.  That way every restart results in the device being automatically removed.  Although we'd have to make sure that Windows didn't reinstate it... or that this runs after that has happened.  Not ideal of course.

I have once seen the option 'Disable Device' being available ... now it's greyed out ... and I'm wondering if there's any merit in that avenue.

[PCH2]

For reference, other things I've tried:

• Malware Bytes (Premium) - full scan incl. root scan
• Windows Defender - full scan
• sfc /scannow
• chkdsk /f
• dism /online /cleanup-image /scanhealth
• dism /online /cleanup-image /checkhealth
• dism /online /cleanup-image /restorehealth

I have resisted the installation of various 'Auto Fix Tools' from random sources as these are typically flagged as 'unwanted programs' by Malware Bytes and I really don't trust them.

[CherylG]

Which hard drive do you have?