Omen by hp battery showing 0% and not charging.

[shahzaib2]

Hello,

I bought this laptop in december 2019 and i did not show up any problem at all.

Yesterday I had a lot of work from school and i used this laptop for straight 6 houers (only Word and Google). 

I went to the toilet for a sec and as i came back it was completely switched off.

As I turned it on i had this massge:

I had no Idea what happeed and as soon as I went into the PC i saw at the Battery and it showed me 0% and it was even plugged in: 

and just after few seconds it turned off by itself and it everytime i log in

Now I don´t have any idea what to do  

I still have the waranty but the store is closed cause to covid-19

could you please help me out?

[EddyK]

Hello @shahzaib2,

Please try a power reset:

1. Turn off the laptop
2. Remove any external accessories
3. Unplug the power cord
4. Remove the battery (only if it is external and removable)
5. Hold down the power button for at least 15 seconds
6. Reinsert the battery if it was removed
7. Plugin the power source
8. Attempt to turn on the device

Could you please try the HP UEFI Hardware Diagnostics:

1. Turn off the laptop
2. Press the power button and repeatedly press the Esc button
3. Select F2 (System Diagnostics)
4. Select the desired language
5. Navigate to component tests
6. Select Battery and AC Adapter or Power Source test

Note that the above steps may vary depending on the configuration and some tests may not be available.

Let me know how it goes.

Kind regards,

Eddy

[shahzaib2]

I did what you told me to do, and got some shocking infos:

it´s saying that the battery is very weak

it is somehow 522 days old and  charge capacity of 0%

[EddyK]

Hello @shahzaib2,

Sorry about the late reply.

Since you bought this device in December 2019 and you are probably in-warranty, please contact HP Support and provide them with the Failure ID that you received. 

Contact HP Worldwide here.

Phone HP Worldwide here.

Check warranty status here.

Find an HP Authorized Service Center near you here.

Kind regards,

Eddy