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‎10-05-2019 03:19 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-dk0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,
My Pavilion laptop won't go to sleep while charging. No matter if I close the lid or press the power button (for sleep), the laptop just turns the display black but doesn't go to sleep, the fans start spinning a bit louder and it just gets stuck in that process. 
I hope my explanation is clear enough. 
Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2019 07:21 AM - edited ‎10-05-2019 07:22 AM

HP Recommended

When in power options, check the advanced settings.

 

Do you have the most recent BIOS update installed? It sounds like a firmware issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎10-05-2019 03:44 AM

HP Recommended

Check the power configuration options.

 

Your notebook may be set to not sleep while external power is connected.

 

Take a read of the following article which will explain the differences in the settings

https://www.howtogeek.com/240840/should-you-use-the-balanced-power-saver-or-high-performance-power-p...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎10-05-2019 05:29 AM

HP Recommended

Hi, Erico, thanks for your reply.  I've checked my power settings, and everything is on default e.g. when closing the lid--sleep, when pressing the power button--sleep.  I don't know if there are any additional power options or something. 🤔

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‎10-05-2019 07:21 AM - edited ‎10-05-2019 07:22 AM

HP Recommended

When in power options, check the advanced settings.

 

Do you have the most recent BIOS update installed? It sounds like a firmware issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎10-05-2019 03:45 PM

HP Recommended

Updating the BIOS fixed the issue.

Thank you very much, Erico.

Cheers! 

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‎10-06-2019 05:14 AM

HP Recommended

Hi @ICrane ,

I am happy to have been able to assist you in resolving the issue.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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