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HP Pavilion Gaming 15-ec1000 Laptop PC (9EK35AV)

Lately, the laptop powers off without warning, completely off. It happened on 3 separate occasions and on two of those occasions it happened twice. I am looking into possible reasons, and it seems overheating is the main issue. The top right side of the track pad gets warm, but the fan is not constantly on.... maybe that is the problem.

The battery is fully charged AND plugged in while this happens. The machine is supposed to be NEW.

I see this thread:

HP pavillion notebook randomly shuts down - HP Support Community - 6560167

 

And the issue appears similar. Question: After the restoring BIOS section, it mentions "4. Disable Automatically restart under System Failure, and then click OK " Is this necessary when my machine is not restarting after it shuts down? It simply stays shut down.

 

J.S.Oro
1 REPLY 1
HP Recommended

Hi @JosOro,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Pavilion Gaming 15-Ec1000 Laptop PC (9EK35AV) wherein it randomly shuts down.

 

I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16 

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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