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Karan2525
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Solved!

Pc says ran into a problem by shutting down with low battery

HP Recommended
15g-br011tx
Microsoft Windows 10 (64-bit)

Hlo in my hp laptop i was studying and my laptop shows that battery 🔋 is only 5 % left then i have gone to bring charger and when I came my laptop was dead and then I plugged in the charger and started the laptop it shows the blue screen with error which says(your device ran into an error and needs to restart ,we are just collecting data....... 100%complete) but it doesn't restarts and remain like that i've restarted it several times but it shows same error plz help me out fast

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WAWood
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@Karan2525 

This is not good news -- and you should have turned off the laptop when the battery was so low because some laptops will not start with a dead battery, even when connected to a charger.

 

In addition, that error message means that the Windows filesystem has been corrupted, and that is most likely because of the very low battery -- and that is not something easily fixed.  And furthermore, Windows is generally unable to fix filesystem corruption problems, as you are discovering.

 

What MIGHT work is creating bootable media using another PC and then using the media to see if you can repair the filesystem enough to get the PC booting again on its own.

 

Macrium Reflect is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (in disk or USB form) that can then be used to boot and/or Repair your PC.

It is available from here: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
a) Download and install Macrium Reflect (MR)
b) Use the option to create a boot USB stick or CD
c) Boot your PC from the MR media -- it will take a while, so be patient!
d) If needed, select the option to repair the Windows Boot

The PC should now reboot without problems. IF it still has problems, there are other issues at play.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
33,786 32,908 3,069 7,571
Message 2 of 2
Flag Post
HP Recommended

@Karan2525 

This is not good news -- and you should have turned off the laptop when the battery was so low because some laptops will not start with a dead battery, even when connected to a charger.

 

In addition, that error message means that the Windows filesystem has been corrupted, and that is most likely because of the very low battery -- and that is not something easily fixed.  And furthermore, Windows is generally unable to fix filesystem corruption problems, as you are discovering.

 

What MIGHT work is creating bootable media using another PC and then using the media to see if you can repair the filesystem enough to get the PC booting again on its own.

 

Macrium Reflect is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (in disk or USB form) that can then be used to boot and/or Repair your PC.

It is available from here: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
a) Download and install Macrium Reflect (MR)
b) Use the option to create a boot USB stick or CD
c) Boot your PC from the MR media -- it will take a while, so be patient!
d) If needed, select the option to repair the Windows Boot

The PC should now reboot without problems. IF it still has problems, there are other issues at play.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
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