Problems trying to fix corrupted BIOS - InsydeFlash can not load the driver.

[nooneuknow]

First of all when searching for support options and entering the product serial number there is no paid support option offered - only a link to the forum. You can check this yourself using the serial number [edited].

Secondly, the real problem at this point is not the actual laptop, it's the tool offered to fix the problem. It's similar to have a problem with your car; you know what's wrong, you get the part you need to fix it but the part you get is broken. You go to the place you got the part and they tell you to bring in your car and you can pay them to fix it instead of giving you a good part so you can fix it yourself.

I guess this is all covered by accepting the license agreement when trying to use the BIOS recovery tool which probably in essence says "heres this tool, if it doesn't work or screws up somehow, too bad".

I'd consider reasonable paid support if it was even offered.

[The_Fossette]

Hi @nooneuknow,

As you have mentioned, there are no support options available for the computer. I suggest you contact a local tech to get the computer fixed.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[nooneuknow]

Well, there is one more thing you could do for me. Perhaps you could download the BIOS recovery file for the Pavilion dv5 -1125nr and see if you have any luck with it. Maybe it needs a PC running Vista (who would still be running that? :)) or perhaps Windows 7 since those are to two options offered.

[The_Fossette]

Hi @nooneuknow,

Please let me know the exact model of your computer so that I can download and test the bios.

Follow the steps in the below article to find the model.

https://support.hp.com/in-en/document/c00033108

Looking forward to your reply.

[nooneuknow]

The model number is in my previous post - dv5-1125nr. The part number is FR977ua. Serial number was also in a previous post which I think you edited as required. I just tried using the model the model number here: https://support.hp.com/us-en/products/

It leads to a page where you can select the software and drivers.

[nooneuknow]

BTW - the excutable for restoring the BIOS should have the name sp46501.exe. I've downoaded each of the 4 possible file based on OS name (Vista or Win 7) and type (32 or 64 bit). It doesn't seem to matter - all 4 files are identical (file compare utility fc /b).

[MKazi]

@nooneuknow

Thanks for your reply.

Let me know your country of residence and I'll try to get you the phone no. for our HP phone support team. The phone support team will check and let you know the available service options

As this laptop is out of warranty, the out of warranty repair charges will apply. Please reply via a private message only. 

Cheers! 

[nooneuknow]

I'm on the East coast of the US.

This morning I went so far as installing Windows 7 on my dektop PC (after cloning the C: drive to external storage). Running the supposed BIOS recovery executable SP46501.exe on Windows 7 produced the same error as on Windows 10. I'm convinced that this BIOS recovery executable will not work on any PC regardless of the OS installed. If this bit of software did what it is intended to do then I'd consider calling HP support for a solution. But I don't think it makes sense to pay for a solution when at this time the problem is with HP's software. I have to get to a point where I can actually use the BIOS recovery file to place the BIOS on a USB drive. Once I have that and if the recovery fails then I'll consider moving forward.

We could not be without a laptop this long. On Monday we purchased a new HP Pavilion 15. Now I'm wondering if I should have considered another brand. I can probably return this thing if need be. I'm pretty disappointed with the help I'm getting from HP. I realize the Pavilion dv5 is obsolete but as I said already, the problem right now is with the HP software. I doubt that it ever worked.

[MKazi]

@nooneuknow

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

[nooneuknow]

It's been more than a week and I haven't been contacted by anyone. Not very encouraging. Perhaps this problem is not worth their time.