RED BATTERY WITH EXCLAMATION PPOITN WITH BLINKING WHITE LED LIGHT

[MariaSC5]

MY LAPTOP HAS BEEN CHARGING FOR HOURS AT FIRST I DID A EC RESET AND MY CHARGING LED LIGHT STARTED BLINKING WHITE SO I DID SOME REASERCH AND THEN I NOTICED THAT WHEN I PRESS THE  POWER BUTTON THE LAPTOP TURNS ON THEN GOES TO A BLACK SCREEN WITH A RED BATTERY WITH A EXCLAMATION POINT SO I HAVE DONE THE EC RESET AGAIN AND NOTHING WORKS, I EVEN DID THE ESC+REFRESH AND POWER BUTTON AND IT DID NOT DO ANYTHING, AFTER 12 HOURS THE LED LIGHT STOP BLINKING ITS COMPLETELY BLACK AND WHEN I PRESS THE POWEER BUTTON THE RED BATTERY COMES ON AGAIN, PLEASE HELP!

[Dragon-Fur]

@MariaSC5 

It sounds like the battery is in need of being replaced.

There is no software fix for dead battery.

Honestly, I don't even know if a Chromebook has a hardware testing / diagnostic capability.

Maybe?  Regardless, if the unit won't come on at all, testing is difficult / impossible.

Clear, concise, well written article - Contributed by  Wes_notebooks 

Testing for Hardware Failures

Run Component Tests

HP PCs and Tablets - About UEFI and the Startup Menu

How to replace the battery

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

I checked one of the 19 available Chromebook 14 models available.  The results show that at least one of the models does come  with a Service and Maintenance Guide. 

The Service guide includes the battery part number and the replacement procedure.

Find your Product , Part(s), and Replacement Procedure

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

• Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer

NOTES  

1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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More information...

The following is content that I usually include for this type of issue.

Most of the information is worth your time to read or at least scan through.

However...

The Section Oddities and Contributions does NOT apply to Chromebook.

In fact, anything directly associated with Windows OS does not apply >> Chromebook runs Chrome OS and not Windows.

Things that are the Battery

What is included…

• What you need to know, including important information about the Battery Recall  program
• What you can try, including: Calibration, Component Testing, Contributions – Solutions
• Various options, including:  Purchase and Replacement

Important

If the battery is bloated, there is no fix except to remove and replace the battery.

====================================================================

Read important information about battery recall.

• If your battery is impacted, follow the instructions to contact HP.

OR 

If your battery is not impacted by the recall:

1. Read the sections for information. For example, run calibration and / or component tests on battery / AC adapter (charger)
2. If necessary, purchase and install a replacement battery 

Recalls and Advisories

Product Recalls – Please READ

Open:  HP Replacement programs and product recalls

2019

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall ...

Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.

HP Support Community

Please Note:

Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.

HP – Replacement and Product Recalls - Latest Information

 HP Replacement programs and product recalls

From HP - Important Information

 Battery Safety Mode

"Fat" Battery / Bloated Battery / Swollen Battery

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
• There are no other remedies, tests, or useful options.

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

============================================================

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery will not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down.  Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

Battery seems “stuck” in a particular charge setting         

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

Run Component Tests – How to

Contributed by  Wes_notebooks 

Testing for Hardware Failures

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

Documents and Reference

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

Oddities and Contributions

• Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

• Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

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Related to Microsoft ACPI Compliant Control

Example 1

Battery does not charge, possibly after Microsoft Updates (issue has been reported at least back to 2011)

Test system:  Pavilion Notebook

Contributed by Jeanydo

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)

Solution

Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

 Relevant Post

Example 2

Symptoms:  Battery charges to 100% - notebook shuts down when battery dips to 50%.  Battery Diagnostics “cancel” (do not complete)

Test System:  HP Notebook 15-bs0xx

Contributed by Riddle_Decipher

Solution (Paraphrased content)

• Unplug the charger
• Switch off the computer for 30 minutes, boot / start the computer, and log in
• Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
• Shut down the computer
• If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
• Start the computer and log in
• Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)

 Relevant Post

-----------------------------------------------------------------

Purchase Options

1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer. 
2. If / When you know the battery type / part number, you may check for the battery at the Parts Store
3. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

 HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product , Part(s), and Replacement Procedure

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

• Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer

NOTES  

1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

Check for parts at the PartSurfer Website / HP Parts Store

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

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Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[MariaSC5]

Thank you for your information! 

[Dragon-Fur]

@MariaSC5 

You are welcome.

I am sorry a dead battery is something that cannot be easily reset.

Taking apart your computer is not awful - it is not something most of us want to do even if we are trapped at home with the time to do it.

Good Luck.

Stay Safe.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.