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- Re: Random Black Screen Issue - Even On BIOS
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07-28-2021 08:58 AM - edited 07-30-2021 04:50 AM
HP Recommended
Product: HP Laptop 14s-dr1xxx
Operating System: Microsoft Windows 10 (64-bit)
Hello, I am currently using HP Laptop 14s-dr1xxx since 11 months and this issue is started in summer (Apr - May). We already have like 30 - 40 Celsius in the summer days.
More Detail on the Issue:
- This Random Sudden Black Screen happens with two variants.
- With No Backlight(In Display) - Happened in BIOS (as far as I remember)
- With Backlight - When using Windows 10 V21H1 (Latest Version)
- This problem can be happen at any time even when I was using System Full Extensive Test(Occurred while doing Memory Test) in the BIOS
- It will pause my songs/game music, If I press play button on keyboard nothing happens.
- Sometime only Backlight Keyboard Functionality work (described in the video) when this happens sometime caps lock too also work, apart from these any other key doesn't work at all
- After first Occurrence there is higher probability that this issue will show again within 5 minute of restarting the laptop by holding power button.
- During the Issue, it doesn't go to sleep mode when I shut the lid of the laptop 15 min or so.
- Possible solution is to hold the power button and restart the computer, this is I don't like doing it often.
- It can happen when it is on battery power or when it is connected to power cable
The Resolutions Done By the HP Support Servicemen:
- Applied Thermal Paste (to prevent overheating)
- Updated Graphics and other software Drivers and Window Updates are up to date including BIOS.
- HP BIOS Recovery to previous working BIOS
The Resolutions done By Me:
- Uninstalled Unwanted Start up items.
- Re inserted RAM, as told here
- Run System Extensive Test 2 times and 1 time memory extensive test successfully, after doing step 2. no possible solution.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
2 REPLIES 2
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