• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎01-31-2019 11:18 PM

HP Recommended
Product: EliteBook Folio 9470m
Operating System: Microsoft Windows 10 (64-bit)

I have not using my notebook for about a couple months, and today I try to check how it works, looks like the SSD is not there any more, of course it's not booting,  I checked the System Information, I didn't find any thing saying about the disk.

 

The error messages:

 

A disk read error occurred

Press Ctrl+Alt+DEl to restart

 

BootDevice Not Found

Please install an operating system on your hard disk.

Hard Disk - (3F0)

F2 System Diagnostics

 

HP PC Hardware Dianostics UEFI

Hard Drive Check

*Quick Ckeck*

Smart Check : NOT INSTALLED
Short DST : NOT INSTALLED

2 REPLIES 2

‎01-31-2019 11:55 PM

HP Recommended

@BJD159 

 

Please use the following instructions to fix

 

   https://support.hp.com/au-en/document/c01443463

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-03-2019 04:25 PM

HP Recommended

I try to bleed the battery and then restart it look like the same.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.