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‎10-01-2019 09:47 AM

HP Recommended
Operating System: Linux

I was using Windows and Linux both as an operating system. Last time when I worked on laptop, I was using Linux. Today when I opened the laptop, screen is not showing and only caps lock button is blinking faster ( once every second). I tried using key press method by pressing windows button and B button, but that's not working.

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3 REPLIES 3

‎10-03-2019 10:06 AM

HP Recommended

@Dheeraj09

 

This seems to be a Hardware problem. Please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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‎10-04-2019 06:28 AM

HP Recommended

Hii.... yesterday, after various attempts of using press key option, laptop started. I updated the BIOS and also updated the window. It worked fine for full day. I shut down various times and whenever I on it, laptop was working fine without any problem. But today I opened it and now same problem is there. Again caps lock is blinking and press key method is not working. Is it really a hardware problem? Is mother board not working properly? Please help me, as I know mother boards are costly and it'll be huge loss for me.

 

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‎10-04-2019 03:27 PM

HP Recommended

@Dheeraj09

 

If the issue persists after you have updated the BIOS, then you need to send the Notebook for repair because it would be a Hardware issue

 

Thank you

KrazyToad
I Am An HP Employee

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