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KLoven
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Spectre x360 won't charge or turn on, no power light

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Spectre x360

I purchased my Spectre x360 in September 2017. Yesterday it suddenly died, and won't charge. There's no power light when the charging cable is plugged in. I've checked the charger and plug socket, and they are not the issue. I also tried doing a "hard reset" by pressing the power button for 15-20 seconds, which did nothing.

 

My warranty expired at the end of August 2020, but I would never have expected a laptop that cost me £1,400 to die completely five months later.

 

What can I do? From the forums it appears this is a known fault with the motherboard of this model of laptop. 

 

I am working from home and reliant on my laptop to be able to do my job - I cannot afford to be unable to work for days because of a laptop that I should reasonably have expected to be able to function less than 3.5 years after purchase.

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The_Fossette
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@KLoven

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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KLoven
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Hi, I have followed all the steps in the article and the laptop still will not charge or switch on. Please can you advise what to do now?

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The_Fossette
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@KLoven

 

It looks like a hardware issue. I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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