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‎02-16-2020 06:02 PM

HP Recommended
Product: HP Beats 15 Notebook PC: J1J05UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I’m stuck on the “Boot Device Not Found” & unable to get out of it. My Warranty has expired. Need help.

3 REPLIES 3

‎02-17-2020 02:58 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

 

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‎02-17-2020 05:22 PM

HP Recommended

I’ve run both the quick and extensive tests and the long DST failed. Any way to fix this?

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‎02-18-2020 02:11 AM

HP Recommended

Hi

The HDD has failed and needs replacing.

 

https://support.hp.com/gb-en/product/hp-beats-special-edition-15-p000-notebook-pc/6936229/model/7200...

 

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

http://www.thewindowsclub.com/install-windows-10-from-usb

 

https://www.microsoft.com/en-us/software-download/windows10

 

 

If in doubt please ask.

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