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‎10-16-2022 08:39 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0118au
Operating System: Microsoft Windows 11

Updated the windows 11 to 22H2 version. After that whenever i shutdown my system, it is not getting OFF instead it gets restarted.

Only if i do a power shutdown it gets OFF.

Category:
2 REPLIES 2

‎10-16-2022 10:03 AM

HP Recommended

Hello @PrashathKumar 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the <shutdown> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-16-2022 10:40 AM - edited ‎10-18-2022 09:24 AM

HP Recommended

@ub6424
I have attached the system configuration.

OS Name

Microsoft Windows 11 Home Single Language

Version

10.0.22621 Build 22621

System Model

HP ENVY x360 Convertible 13-ar0xxx

System SKU

( equals HP product number (p/n) )

9FM75PA#ACJ

Processor

AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date

BIOS Version/Date AMI F.25, 19-04-2022
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