• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-16-2022 08:39 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0118au
Operating System: Microsoft Windows 11

Updated the windows 11 to 22H2 version. After that whenever i shutdown my system, it is not getting OFF instead it gets restarted.

Only if i do a power shutdown it gets OFF.

Category:
2 REPLIES 2

‎10-16-2022 10:03 AM

HP Recommended

Hello @PrashathKumar 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the <shutdown> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎10-16-2022 10:40 AM - edited ‎10-18-2022 09:24 AM

HP Recommended

@ub6424
I have attached the system configuration.

OS Name

Microsoft Windows 11 Home Single Language

Version

10.0.22621 Build 22621

System Model

HP ENVY x360 Convertible 13-ar0xxx

System SKU

( equals HP product number (p/n) )

9FM75PA#ACJ

Processor

AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date

BIOS Version/Date AMI F.25, 19-04-2022
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.