• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎08-01-2023 11:02 AM - last edited on ‎08-01-2023 03:11 PM by Retired

HP Recommended
Product: OMEN by HP 15-dh0043nq

Reseted the Password in the BIOS(entered the old password then the next fields empty and then saved) and now is still asking for the password and the old password(s) doesn't work. Tried to contact the live support, because is urgent, I have some bussiness to do on this laptop, but the calling hours ended. Please Help! (wfmpiac11!11)

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2023 03:10 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support 

Therefore, this topic is being locked.

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎08-01-2023 03:10 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support 

Therefore, this topic is being locked.

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.