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05-19-2025 05:41 PM - edited 05-22-2025 09:20 PM
Good evening, I come with a concern about my laptop, it turns out that a friend who has a laptop when he went to turn it on or off it did not give an image no matter how many times he turned it on and off... It did not give an image but the caps lock button blinks 3 long times, 2 long times and finally 3 fast times, investigating they say it is RAM or graphics chip or the BIOS, I have already changed RAMs to rule it out but it remains the same, could it be the graphics chip and if it is Haci... What can I do to solve it or who could help me?
05-20-2025 05:17 AM
Hey @PARCA1
Hope you are doing fine!
Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.
We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.
Thank you for your understanding.
Regards
05-24-2025 11:19 AM
Hi @PARCA1,
Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share the model name of your device?
We're looking forward to helping you get back up and running!
Best regards,
Kuroi_Kenshi
I am an HP Employee