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br0cker
Level 2
13 9 2 1
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The laptop won't start if a usb mouse is connected to it

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HP Spectre x360 - 15-df1211ng
Microsoft Windows 10 (64-bit)

Good afternoon!

 

If a USB mouse is connected to the laptop, it is not initialized, that is, when I turn it on, I see a black screen, the HP label does not appear. If I disconnect  the mouse, the laptop turns on without problems.

I have another laptop (HP ENVY x360 - 15-bp100na) , if I connect the same mouse to it, everything works fine.

 

ver. BIOS: F23

Mouse: Asus Gladius P501

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WAWood
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@br0cker 

Your first resort with issues like this with a problem that varies from PC to PC but with the same mouse, would be the support forum of the mouse manufacturer:  https://rog.asus.com/forum/showthread.php?104511-ROG-Gladius-1-cannot-boot-with-the-mouse-in-usb

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br0cker
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I downgraded the mouse firmware, from 1.29 to 1.27,  the problem remained 😞

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WAWood
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@br0cker 

You keep asking us, but there is nothing we can do about this -- you have to hit up the mouse manufacturer with this issue.

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***Please mark Accept As Solution if my post solved your problem***

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br0cker
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On the previous laptop (HP ENVY x360 - 15-bp100na), it worked without problems.

 

More precisely, I will even say that this is my favorite mouse and it has already survived 5 laptops that did not have this problem. I also reread the forum ASUS, such cases are very rare, a couple of people only.

 

I will buy another mouse, because there is no solution. 😞

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WAWood
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@br0cker 

I read up on the model mouse and I believe it has flash memory for holding settings -- and my  guess is that your model PC sees this memory and thinks the mouse is a boot drive -- and is trying to boot from it.

 

So, another mouse, one that does not have that, should work without issue.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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br0cker
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I bought another mouse  (Xiaomi Xiaoi smart mouse) .

 

I inserted the adapter into the laptop and when I restart again, the laptop does not boot.

 

Which proves to us that the problem is with the laptop, most likely with the BIOS firmware.

 

ID HID\VID_2717&PID_501E&REV_0000&Col03

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